COUPLES PLAY HAS JUST LANDED | FREE SHIPPING ON ORDERS OVER £39

Frequently Asked Questions

Product

First things first, ensure your product is fully charged and not attached to the charging cable before turning on. Locate the power button on the device and hold the button down for 3 seconds.Toys from the POP Collection range must be removed from the hard case before locating the V button interface to turn on the device.

We stand behind our products. If for any reason there is a problem with your purchase, we offer a replacement or full refund less shipping. Simply, complete the form here. Please thoroughly review all product troubleshooting FAQs before submitting the form.

First of all, we’re so excited to help you embark on your self love journey! For the best advise on what vibe to purchase head over to our blog on first sex toys here.

No good things last forever, but with proper care and maintenance, Vush vibrators can be expected to perform in top condition for at least two years, depending on how often you use them and how intense you like your vibes.

Yeah baby, all Vush Stimuation sex toys are safe for use during pregnancy.

Yes! Our custom design magnetic charging cable is universally compatible across our whole range of VUSH toys.

Oh no! Have no fear, we’re here to help. If you have lost your vibrator charger, a replacement can be ordered here. If you believe you have received a faulty charger with your purchase, please contact us to discuss ordering a new charging cable.

VUSH products are made from the highest quality materials (medical grade silicone) and pass stringent quality control checks before they make it into our customers hands, they are built to withstand a whole lot of love!

Empress

Hold up gorgeous! First thing’s first, the Empress must be charged for 2 hours using the charging cable included in the box. Simply plug the cable into the small hole marked ‘DC’ on the back of The Empress to charge. Once your Vush Empress is fully charged (hello, good vibes!) simply hold the power button down for three seconds, place the head of the toy over your clitoris, and show yourself some love. Thank us later.

Alright, we’ll spill the beans! These two types of sex toys bring you pleasure in different ways. A standard clitoral vibrator provides vibrations to your external clitoris, while a clitoral vacuum stimulator (a.k.a the Empress) uses a unique, powerful vacuum technology to mimic a sensation similar to oral sex and stimulate your internal and external clitoris, giving you deeper and longer-lasting pleasure. The best of both worlds!

Of course you can! Our luxe sex toys are designed to be used in any way you want - including by yourself, or with a partner during sex. For more information on how to incorporate toys into partnered sex, read our guide here.

Hygiene

For hygiene reasons, we don’t recommend sharing sex toys with a friend. If you’re keen to share Vush Stimulation toys with your friends or loved ones, why not gift them a powerful vibrator of their own? That way you can have your own vibe at all times. Sometimes it’s good to be selfish for self-love.

Cleaning your toys regularly is essential for prolonging their life and keeping them functioning at their best. For a step by step guide on how to clean our toys you can read our blog here.

Once your toy is clean and dry, store it out of direct sunlight and in a cool, dry location. For added discretion, we recommend slipping your Vush vibrator into one of our storage cases.

Orders

We accept PayPal, Visa, and MasterCard payments.

Absolutely! Once your order has been fulfilled and is in transit with our delivery partner, we’ll send you an email containing all your tracking information. If you still need help regarding your order, please complete this form and someone from our team will be in touch to assist you directly with your query.

For hygiene and safety reasons, Vush only accepts returns or exchanges on unopened (a.k.a. sealed) products or if the product you received is deemed to be faulty. If you believe your product is faulty, please get in touch with us via our faulty product form here and someone from our team will assist you directly.

We’re sorry if you don’t love your vibe, unfortunately not every toy is perfect for every body, and as such we are unable to provide refunds or credits for change of mind on working products. Please feel free to reach out to our customer service team for guidance on how to best use your product. Our team are also happy to provide guidance on a different vibe for you.

Shipping

All UK orders are dispatched from our distribution centre in the United Kingdom within 1-2 business days. Your order should be safely in your arms within 3-6 business days with Express Shipping. All orders arrive discreetly; no labels, descriptions, or any other telltale signs for nosy neighbours.

Due to the COVID-19 pandemic, and during busy sale times, there may be some delays, but our team and shipping partners are working hard to get your order to you as quickly as we can! Trust us, it’s worth the wait!

Vush offers free shipping on all orders over £29 (yay!) otherwise, your shipping cost will cost £10. All customs and import fees that your region may control are your responsibility, we are unable to cover these fees or taxes.

Unfortunately not, sorry lovelies. We do not cover any additional duties, charges, or taxes that your order may incur. Currently, VUSH only ships within the United Kingdom.

When an order is placed and shipped to your address, there may be fees, duties, import/export as well as other charges which may be made by any national, state or local government. These charges are not included in the original shipping charge, these charges must be paid by you in addition to the amount stated on our website (your order) Charges such as VAT are also not covered by Vush. If you are unsure about these charges please contact your local customs office.

It’s what’s on the inside that counts. All our orders are sent in plain parcel packaging (think of the most basic parcel you can imagine) without any logos or branded labels. Our discreet packaging is especially perfect if you live with housemates, family or snoopy neighbours (we see you, Helen) so dw babe - they won’t blink an eye when your order is delivered!

DIDN'T FIND THE ANSWER YOU WERE LOOKING FOR?

Don't worry, our customer service super stars are here to help you.

{formbuilder:19588}

Search

    Where are you?

    Select your country:

    • United Kingdom
    • United States
    • Australia
      • Orders are charged in GBP
      • Ships from our UK warehouse
      • 2-4 day express shipping

      You are currently on the UK website!

      • Orders are charged in USD
      • Ships from our US warehouse
      • 2-4 day express shipping
      Take me to the United States website
      • Orders are charged in AUD
      • Ships from our AU warehouse
      • 2-4 day express shipping
      Take me to the Australian website