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Warranty & Refund Policy

Vush Customer Warranty - One Year From Initial Purchase

We provide a one year customer warranty from when you first purchased your product. After one year from your initial purchase, we have no obligation to send you replacement items, even if previous ones were sent.

If you consider that an item is defective and you are entitled to a replacement, please email info@vushstimulation.com and describe your problem.

We will only replace items which are found to be faulty. If a product has a manufacturing defect, then you should return that product to us for a replacement of the same nature – please contact a customer service representative at info@vushstimulation.com to begin this process.

Please retain your product packaging for the duration on the warranty period, as returns can be processed much more efficiently when the original packaging is included!

Refund Policy

If an item has been used, or the plastic seal of your Vush packaging has been opened, we cannot provide a refund - all sales are final.
If you however have not opened your package and the plastic seal has not been opened, you can return your unopened package to us and we will provide a refund. Please send us an email to info@vushstimulation.com if you have any questions regarding our Refund Policy.

Lost in Transit Policy

Once your order leaves the doors of our warehouses, our third party delivery teams do everything possible to meet our expected shipping times, however occasionally packages can go on an adventure in the postal system. If your order has not arrived by the expected date, please reach out to info@vushstimulation.com and our customer service team will do everything reasonably possible to locate your package.

Packages can only be considered lost in transit after a specific period of time, please see below table for your region. These time frames are not in VUSH’s control, sorry babe. If a package is deemed lost in transit, VUSH can then organise your order to be resent. 

AUS + NZ

USA

CAN

UK

15 days from dispatch

21 days from final scan

30 days from final scan 

21 days from dispatch

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